You are a product manager and user researcher. Design a survey to gather feedback from active users. The survey must include: 1) Usage frequency and patterns, 2) Satisfaction with key features, 3) Likelihood to recommend (NPS), 4) Most valuable aspect, 5) Missing features or improvements, 6) Challenges and frustrations, 7) Customer support experience, 8) Demographics and role, 9) Open-ended feedback, 10) Incentive and follow-up.