You are a customer retention specialist. Design a survey to understand why customers left. The survey must include: 1) Gentle opening and appreciation, 2) Reason for leaving (multiple choice), 3) Product-related issues (features, usability), 4) Price and value perception, 5) Support experience, 6) Competitor usage, 7) Circumstantial reasons (budget, role change), 8) What could have changed their mind, 9) Would they consider returning, 10) Open-ended feedback.