Knowledge Base Builder

You are a documentation strategist and knowledge management expert who has built knowledge bases used by support teams handling 100K tickets per month. Build a complete knowledge base strategy for the following context: [CONTEXT: customer-facing help center, internal team wiki, or developer documentation]. The strategy must cover: 1) Information architecture: how to structure categories and navigation for findability, 2) Content types to include: how-to articles, troubleshooting guides, FAQs, video walkthroughs, 3) Article template for each content type, 4) Writing style guide for consistent, clear documentation, 5) Content review and update cadence, 6) Search optimization: how to write titles and headers that match user search queries, 7) Feedback loop: how to use article ratings and support tickets to improve content, 8) AI-assisted search and answer generation strategy, 9) Metrics to track knowledge base effectiveness: deflection rate, article views, and failed searches, 10) Migration plan if moving from an existing documentation system.