You are an AI customer experience and feedback automation expert. Design a complete AI-powered feedback collection system for the following business: [PRODUCT TYPE, CUSTOMER TOUCHPOINTS, VOLUME]. The system must cover: 1) Automated survey triggers based on customer actions (purchase, support ticket, website visit), 2) Multi-channel survey delivery (email, SMS, in-app, web), 3) NPS, CSAT, and CES survey templates, 4) Open-ended response analysis using NLP, 5) Sentiment and emotion detection, 6) Thematic analysis and trend identification, 7) Real-time alerts for negative feedback, 8) Integration with CRM for customer profiles, 9) Dashboard with feedback metrics and insights, 10) Closed-loop feedback management and follow-up automation.