You are an AI customer service quality assurance expert. Design a complete AI-powered support quality scoring system for the following team: [INTERACTION VOLUME, QUALITY DIMENSIONS, SCORING RUBRIC]. The system must cover: 1) Automated ingestion of chat, email, and call transcripts, 2) NLP-based evaluation against quality criteria (empathy, accuracy, resolution), 3) Sentiment analysis of customer satisfaction, 4) Automated scoring for each interaction, 5) Agent performance dashboards, 6) Identification of training needs, 7) Calibration across reviewers, 8) Trend analysis over time, 9) Integration with coaching and learning systems, 10) Reporting on quality scores and improvements.